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    BWOC Coronavirus Business Continuity Plan

BWOC Coronavirus Business Continuity Plan

In light of the current Coronavirus situation, we wished to inform our customers that BWOC are taking all the necessary precautions and following the latest government guidelines day by day.

We would like to reassure our customers that we are well prepared, and we will continue to closely monitor this situation as it develops and will respond accordingly to any updates regarding government guidance

How are we maximising the safety of our customers and staff?

Customer and staff safety are our number one priority, and we have taken great care to ensure the risk is kept as low as possible.

 - We are encouraging customers to get in touch via phone or social media to avoid unnecessary visits to our offices or meetings.

 - We ask anyone who enters our offices, staff or visitors to please wash their hands on arrival and exit.

 - We are adhering to the latest information provided by the government and health officials and implementing this into our systems.

What measures have been taken within BWOC to make hygiene a main priority?

We are maintaining a calm and professional approach to this issue whilst adhering to the latest information given by health officials. This is to ensure the safety of both our customers and staff.

 - We are using hand sanitisers and hand washing facilities when in the office and attending meetings, making sure everyone is following to these guidelines.

 - Our offices will be deep cleaned if someone is found to have contracted the virus as well as if the offices need to be shut.

 - We are operating a ‘no hand shaking’ policy to avoid any risk of the virus being spread

What should I do in relation to BWOC and customer meetings?

 - If you have recently (within the last 14 days) returned from a high-risk country mentioned on the Government website, we respectfully ask you to contact us if you were visiting our offices.

 - We encourage you to contact us first if you have developed flu-like symptoms or have been in the company of someone suffering these symptoms.

 - If you have any questions regarding your meeting, please contact us via by phone, email or our social media channels. We will always have a member of the team available to answer any queries you have.

What happens if the BWOC Head Office closes and we have to Operate Flexible Working?

 - If for any reason we have to close our offices and work from home, we have all the necessary tools to avoid any disruption to our customer service.

 - We have frequent communication with our suppliers and will continue to keep you, our valued customers, fully informed of anything you should be aware of with regard to our operations during this period.

What happens if someone from the BWOC team is affected by the virus?

 - If someone within the office is confirmed to have the virus, we will shut the offices for a period to allow a deep clean and in the period staff would work from home.

 - We have a WhatsApp set up with all staff to communicate our situation and once the office has been deep cleaned, we would return to work.

How Do I contact BWOC?

We appreciate this is a concerning time, but rest assured that we are taking this matter very seriously and will update you with any further information as and when we have it.

In the meantime, you can contact us regarding our services or your account by using the following:

Phone

Bulk Fuel Enquiries: 01934 417576

Fuel Card Enquiries: 01902 854987


Email

Enqiuiries@bwoc.co.uk


Social Media

Facebook: https://www.facebook.com/BWOCFuelSolutions/

Twitter: https://twitter.com/BwocFuel

Twitter: https://www.linkedin.com/company/30076575/


We will keep all of our customers fully informed of any developments via our website and social media.

Thank you for understanding and your co-operation.

The BWOC Team